The office manager is a key communicator for your business, both with the outside world and within your company. Organized and efficient, they ensure things run smoothly.
We’re so used to relying on the office manager that we often take them for granted – which just shows how much we do rely on them! Think about it. They’re the ones who: often handle calls and emails; fix things that go wrong or arrange to have them fixed; organize meetings and appointments; train new staff; make sure people have what they need to do their work. Plus, each office manager has a bit of Dr. Phil in them. They salve battered egos, deal with difficult people and generally keep your office moving forward.
If you’re an office manager and reading this…
Being conscientious, you always seek to become even more effective at your job. It’s just the way you are. With that in mind, All Business offers up some tips for learning and growing in your vital office-manager role. Here’s a quick, at-a-glance summary:
- 1. Make your good personal communication skills even better. Yes, you’re the one everybody depends on. But don’t be afraid to admit that sometimes you need clarification. Conversely, don’t assume that people understand all your instructions. Take the time to make sure they get what you mean.
- 2. Make that e in email stand for effective. We all get swamped with emails, all day, every day. You can ensure yours stand out to recipients by putting the most important information in the first two lines. And if you think your professional communications skills need polishing, tell your boss you’d like to take some pro-d!
- 3. Don’t neglect communication with your colleagues. Yes, you’re a key contact with the outside world. But consult regularly with those inside the office, too. That way you’ll be aware of any issues and deal with them before they burgeon into problems.
- 4. Keep that positive attitude! Being encouraging and motivational is your specialty. It’s amazing how a positive approach can defuse even an uncomfortable situation.
If you’re a business owner and reading this…
Like we said, you value and rely on your office manager. You couldn’t run the company without them! But remember that, though office managers may appear superhuman, they’re really just like the rest of us – with a very human need for encouragement and feedback. Regularly check in with your office manager; bounce ideas off them. By all means, ask things of them, e.g., that they try doing something new or a different way. Be sure, though, to occasionally ask them if there’s something you could do differently.
For both owners and office managers, we’ll sum up in three words. Ready? Here goes: Communication, communication, communication.
Further reading about office managers: