Digitech remanufactures laser toner cartridges for small business clients throughout the Lower Mainland of Vancouver and the Okanagan Valley. We have been in business since 1990, and in that time have helped many long-term customers with their printing needs.
A common concern from new customers is that the warranty on their printer may be affected if they do not use OEM (original equipment manufacturer) cartridges. Rest assured that this is not the case. Your laser printer is protected by a very basic principal known as “anti-tying”. Legally, manufactures cannot tie their warranty to a particular brand or product.
If you still have concerns about whether or not it’s safe to use our remanufactured cartridges with your printer, the best way to be sure is to read the warranty statement on you equipment. Here is a quote from HP:
“For HP printer products, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled ink cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage.”
If you have not yet purchased a printer, but plan on using remanufactured cartridges, then be sure to check the warranty when shopping. Legally, retailers are required to have the warranty documentation available at the point of sale so that you can confirm that the printer you are purchasing has adequate coverage. Further, each Digitech remanufactured printer cartridge is warranted for 1 full year from the date of purchase or until the toner runs out.
If you still have concerns about the use of our product or your laser printer's warranty, please call one of our customer service representatives, and we will be happy to answer any questions you have.
