Digitech is one of only a few ISO 9001 certified printer cartridge remanufacturers in Canada. But what does that mean for you, the client?
In an age of almost complete dependence on computers (and therefore printers), ISO 9001 certification means your business won’t suffer from any unnecessary downtime. The rigorous standards of ISO 9001 ensure that you will get the best possible product and service from Digitech.
Quality Management System: In order to achieve certification, Digitech had to provide a clearly outlined plan to ensure its products and services attain the highest possible quality. This plan outlines a comprehensive strategy for maintaining customer satisfaction by anticipating and preventing any possible problems.
Reliable Product: With regards to toner cartridge remanufacturing, this means that each step of our remanufacturing process is regulated by specific guidelines. Employees are carefully trained to perform at the highest levels of competency. Regular internal audits maintain accountability throughout the entire process, continually seeking to improve performance and quality. Finally, plans are created to ensure fast response in case of customer problems.
Client-Centered Service: In its service department, Digitech’s commitment to ISO certification means our service standards are clearly outlined and followed. In addition, the quality of service and client satisfaction are regularly evaluated to ensure that our performance exceeds your expectations.
The ISO 9001 certification process requires an independent external audit every three years. And, in order to stay certified, Digitech maintains comprehensive records of every transaction and internal process. This documentation is carefully examined to ensure our adherence to the high standards of the ISO.
In short, ISO certification means that behind every remanufactured cartridge or service appointment there is a whole lot of care and concern for your satisfaction. If you’re in Vancouver or Kelowna, give us a call.
